Frequently Asked Questions

Q. The DHS Form that I need to order is not listed; how do I order it?
A. You will need to contact DHS to determine where to order the form.

Q. How long will it take to receive my DHS Forms?
A. IPI strives to ship all DHS forms orders within 7 business days via UPS Ground. Once shipped from our Anamosa warehouse, orders should typically be delivered anywhere within Iowa in 1-2 business days.

Q. Do my tax dollars support IPI?
A. Iowa Prison Industries is a self-supporting division of the Department of Corrections. Revenue from the sale of products pays for all cost of operation, including civilian salaries, offender allowances, raw materials, and equipment. No tax dollars are appropriated by the legislature.

Q. Can I purchase other IPI products for my company or for my personal use?
A. IPI's products and services may be purchased only by governmental agencies, school districts, non-profit groups and employees of these organizations per Iowa Administrative Code 201–37.2 (904)Iowa Administrative Code 201–37.2 (904).

Q. How can I find out the status of my order?
A. IPI understands how important your order delivery date is to you. Please contact Customer Service at ipicustomerservice@iowa.gov or 800-332-7922.